faqs & help

Hey, mama! Need some help with your subscription or just have a question? We’ve got you covered. Read all about payments, shipping, returns & exchanges, the bowtique, coupons, and bow tutorials! If the FAQs don’t answer your question, just contact us and we’ll be more than happy to help you!

SUBSCRIPTIONS

PAYMENTS

SHIPPING

BOWTIQUE, GIFTS, COUPONS

TUTORIALS

How does Olivia's Bow Club work?

It’s as easy as 1-2-3 to have the perfect accessories for your little lady!

Step 1: Decide if you would like your classic and specialty bows to be affixed to “one-size fits all” stretchy nylon headbands or alligator clips. Top knot headwraps are always made of stretchy jersey knit or nylon.

Step 2: Get excited when you see that special email with your tracking number on it!  Our bows ship the last week of every month and will be delivered to your door just in time to enjoy them for the following month (For example, December bows ship November 28 so you can enjoy their Christmas theme all of December).

Step 3: Rock those bows little lady! We know your little miss will be O so excited to receive her pretty pink package in the mail… So excited that she may be wearing a bow before they make it all the way to the house!

What bows will I receive each month?

Each month, you will recieve 3 styles of bows:

  • 1 Classic Bow in your choice of a stretchy nylon headband or clip
  • 1 Top Knot Head Wrap, made with either stretchy nylon, or super soft adjustable jersey knit
  • 1 Specialty Bow in your choice of stretchy nylon headband or clip

All bows are available in your choice of “headband” style or “clip” style. If you choose the clip style, the Classic Bow and Specialty Bow will be changed to a clip, but the Top Knot Head Wrap will remain the same.

How can I see this month's bows?

Easy peasy! Just go to This Month’s Bows in the navigation menu above and you’ll see tons of cute photos showcasing this month’s bow styles. We update this page around the 10th of each month to show the upcoming month’s styles. We also post new bows on our instagram.

Can I buy a previous month's bows?

Our bows are designed to be one-of-a-kind and are handcrafted by moms in our community, so we only carry a limited quantity each month.  They will not be repeated or available for purchase after the month is over.  Once those bows are sold out, they are gone for good, so get your hands on them while they last!

When do I have to order buy to ensure that I get that month's box?

Typically, you must order by the 26th of the month to ensure that you get that month’s box. However, we do sell out more quickly some months so keep an eye on our site and our social media posts. When we sell out, we will put a notice on the site.

Can I switch between the headbands and clips each month? How do I?

Absolutely!  Your subscription can be changed at any time by logging into your account. Here’s how to switch your bow type:

  1. Go to your account
  2. Go to the “My Subscriptions” section and click “View” next to your current Bow Club Subscription.
  3. You will see several details about your subscription. In the section “Subscription Totals”, click the button that says “Change Bow Type”
  4. Select the bow type you want to switch to, and click “Sign Up Now”
  5. You will now see a checkout form, along with a notice that this subscription will replace the existing subscription and the date the next payment will be charged. Your price will not go up, unless you switch to a Pigtail Set, which is $5.00 more
  6. Complete the checkout form. After completing, you will be redirected to the “Order Received” page, displaying details about your subscription update

You’re good to go!

How do I cancel or pause my subscription?

We don’t like to be “tied down” to anything, so we don’t expect you to either!  You can pause or cancel your subscription at ANY TIME. Here’s how:

  • Navigate to your account
  • Click Subscriptions on the left hand side
  • Select the View button next to your subscription
  • Select Cancel or Suspend (Pause). To reactivate a Paused/Suspended subscription, just come back to this same spot and click Reactivate.

You must cancel or suspend before your next month’s billing, on the 15th of each month.

When will my credit card be charged?

Your credit card will be charged at the time of purchase for your first month, and then monthly on the 15th. You will not be charged for your second month & put on that billing cycle until after you receive your first set.

How can I update my credit card information?
  1. Navigate to your account
  2. Click Subscriptions on the left hand side
  3. Select the View button next to your subscription
  4. Select the Change Payment button

 

What payment methods do you accept?

We accept both Paypal and Credit/Debit Card orders from the following merchants: Visa, Mastercard, American Express, Discover, Diners, Maestro, and JCB.

I was billed twice. What should I do?

No problem! Just shoot us an email and we’ll check it out for you and send a refund if needed.

When are boxes shipped and how long do they take?

Bow Boxes are shipped between the 26-28th of each month, but this mary slightly vary during holiday seasons. It typically takes 2-4 days to arrive after being shipped!

What shipping carrier do you use?

We use USPS First Class Shipping for packages under 16 oz and Priority Mail for larger packages.

How much does shipping cost for subscriptions & the bowtique?

For subscriptions, shipping is always $3.00! You will never pay more than that.

If you purchase an item from Olivia’s Bowtique, you have two options: Ship NOW ($3-$7 depending on weight, but typically on the lower side!), or ship with your subscription ($0).

How much is international shipping?

International Orders of bow subscriptions cost a flat rate of $6.00 to ship. International Bowtique orders will have the same rates listed above.

How do I track my order?

You will receive an email from our shipping platform containing the details of your shipment and your tracking number!

How do I update my shipping address?
  1. Navigate to your account.
  2. Select “Addresses” from the left hand side.
  3. You will see an edit button next to both your billing and shipping addresses. Edit your shipping address.
  4. Before you click SAVE, you will see a checkbox asking if you want to “update your address on all active subscriptions”. CHECK THIS BOX. (This is crucial!)
My shipment says it's delivered, but I didn't receive it.

Unfortunately, after it is shipped, it is out of our hands and into the hands of USPS. If your package is not there, we suggest doing the following:

1) Check with your neighbors.

2) Check with your mail person if you know when they typically come.

3) Check with your local post office to see if it’s been held.

If you still cannot get any information, contact us and we’ll get you a new set!

What's Olivia's Bowtique?

Olivia’s Bowtique is our fun shop filled with Olivia’s monthly favorites. Each month, Olivia’s featured outfits, tons of add-on bows and accessories will be available in the bowtique for purchase. Bow Club members will have access to special discounts on all items in the bowtique. 

When will my products from the bow boutique ship?

There are two options:

1) Ship NOW ($3-$7 depending on weight)

2) Ship with Subscription ($0)

How do I purchase a subscription box as a gift?

It’s super easy! Just go to the gift subscription page here. You will be prompted to choose the bow type and duration of the gift subscription. Upon checkout, enter your billing address. You will be prompted to enter details for your recipient, and to choose where you’d like your complimentary gift bow sent.

The complimentary gift bow comes with gift subscriptions for FREE and is a prepackaged, adorable bow that’s ready to give to your recipient! If you want to give them their bow in person BEFORE they receive their subscription, enter your own address.

Gift subscriptions are paid in FULL at the time of purchase. You will be renewed monthly to create your order, but will not be charged anything.

I have a coupon code. How do I use it?

In your cart, you will see an option for entering a discount code, right under the items in your cart. Enter it there and click “Apply Coupon”. The discount will be applied to your order and you will see the discount in the “Cart Totals” section.

My coupon code didn't work/I forgot to enter it.

No problem! We always honor valid coupon codes. Just contact us and we’ll refund you!

Video tutorials coming soon!

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